Item MPN | Item SKU | Question | Answer |
| A2FRAME, A2FRAME_BK | 403021, 403019 | What is the difference between dynamic and static load weight? | Dynamic weight refers to the load the desk can support while it is moving (raising or lowering). Static weight refers to the load it can support when it is stationary. |
| A6FRAME_BK | 403025 | The legs on my desk are at different heights. How do I fix that? | Unplug the desk and manually press both sides down until it reaches the lowest position. This will re-level the legs so they move evenly when adjusted again. |
| S5FRAME_BK | 403027 | What is the inside depth of the desk (from tabletop to floor)? | The inside depth is approximately 29 17/32 inches. |
| S5FRAME_BK | 403027 | Do you offer a hand crank with a longer shaft? | No, a longer shaft is not manufactured. However, some customers have sourced compatible options locally or online. |
| S5FRAME_BK | 403027 | What does error code ER4 mean, and how can I fix it? | ER4 indicates a communication fault. Check that all cables connecting the handset and controller are securely plugged in. |
| A6FRAME_BK | 403053 403054 403055 403056 | How do I reset the desk controller? | Press and hold the down button until the desk reaches its lowest position. This will reset the system and re-zero the internal settings. |
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