| Item MPN | Item SKU | Question | Answer |
|---|---|---|---|
| S5FRAME_BK | 403027 | What is the inside depth if the desk? from the table to the floor | 29 17/32" |
| S5FRAME_BK | 403027 | Do you have a hand crank with a longer shaft on it? | We do not manufacture a longer rod but some customers have been able to find one online or locally. |
| S5FRAME_BK | 403027 | I have the error code "ER4". Are there troubleshooting steps? | ER4: Communication Fault - Check that the cables for handset and controller are plugged in. |
| A2FRAME, A2FRAME_BK | 403021, 403019 | Can you help me understand the difference between dynamic and static load weights? | Dynamic weight means the weight it will be able to hold while moving up or down. Static weight is the weight the desk can hold if not moving at all. |
| A6FRAME_BK | 403025 | The legs on my desk are at different heights. How do I fix that? | The best solution is to unplug the desk and physically push down on each leg until the desk is at the lowest postion. That will even the desk out so that when the desk is actuated up, the legs will raise together. |
| A6FRAME_BK | 403053 403054 403055 403056 | How do you reset the controller? | Press down key to bottom height, the limited switch inside the column will zero off all the data and reset the desk |
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