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Click here to visit your account login and click "Forgot."
Reward Points Missing
As a reminder, reward points expire every 6 months when there is no purchase activity on your account. As long as they have not expired, typically clearing your browser cookies and cache will do the trick. You should be able to visit your browser history page and see these options.
Unable to see Purchase History
If your order was placed via the web site and you were logged in, you should be able to see your order history. Unfortunately, orders placed over the phone or as a guest will not be listed on your account and we are not currently able to add the information to your account. We are currently working on system enhancements to ensure future orders are listed on your account. We sincerely apologize for any inconvenience this may cause.
Unable to see Replacement Order in Account
Unfortunately, all replacement and part orders are not currently able to be seen on your online account. You may contact us here if you need information on either of these.
Need to check the status of order or order placed as a guest online
Whether logged in or not, you are able to check the status of your order online if it was placed on our web site. Click Here and enter your order number and email address to check the status of your order.
Need Shipment Tracking Updates
When you track your order using the link sent to you via email with your order shipment, those tracking updates are typically complete, however, sometimes the data does not import properly for you to get an accurate update. If this is the case, review your email to identify the shipping carrier and track the shipment directly on their web site. You may call the carrier at any time to ask questions about the status of your shipment.